SLAMMED RIDERS | Shipping & Returns

Shipping

1. Where we ship

We ship to the continental United States only.

We do not currently ship to Alaska, Hawaii, Puerto Rico, US territories, APO/FPO/DPO addresses, or any international destination. Orders placed to an address outside the continental US will be cancelled and refunded.

We cannot ship to PO boxes. Air suspension kits ship as freight or oversized parcel and require a street address where the shipment can be received.

2. Shipping cost

Free standard shipping on orders over $499.

Orders under $499 are charged shipping at checkout, calculated by destination and package size. The exact cost is shown before you complete your purchase.

3. Processing and delivery time

Processing: orders are transmitted to our distribution partner for fulfillment quickly, often the same business day they are placed. Orders placed after business hours, on weekends, or on holidays begin processing the next business day.

Delivery: once shipped, transit time depends on which distribution center fills your order and how far the shipment has to travel within the continental US. The tracking number we send when your order ships carries the carrier's own delivery estimate.

These are estimates based on typical performance, not guarantees. Processing and delivery times are affected by product availability, distribution center location, carrier capacity, weather, and holidays. We do not offer guaranteed delivery dates, and we do not refund shipping charges or orders because a shipment arrived later than an estimate.

4. Order tracking

You will receive a confirmation email when your order is placed and a tracking number when it ships. Tracking is provided by the carrier, and carrier tracking systems can take up to 24 hours to show movement.

5. Multiple shipments

Kits and components may ship from more than one distribution location. If your order contains multiple items, they may arrive separately and on different days. This is normal and is not a sign that anything is missing from your order.

6. Risk of loss

Title and risk of loss pass to you upon our delivery of the shipment to the carrier. Once a shipment leaves the distribution center, the product is yours and the shipment is in the carrier's custody.

If a shipment is lost, stolen, or damaged in transit, we will assist you in filing a claim with the carrier, but Slammed Riders is not liable for carrier loss, theft, or damage. Carrier claims are decided by the carrier under its own terms and timelines.

To protect yourself:

Ship to an address where someone can receive the delivery. We are not responsible for packages stolen after a carrier marks them delivered.
Inspect your shipment before signing. If there is visible damage, note it on the delivery receipt before you sign. A clean signed receipt can end your ability to recover from the carrier.
Report damage to us within 72 hours of delivery. See Returns and Warranty.

7. Refused or undeliverable shipments

If a shipment is refused at delivery, or is returned to the distribution center because the address was incorrect, incomplete, or undeliverable, you are responsible for the outbound and return freight costs. Any refund issued in that situation is reduced by those costs. Please confirm your shipping address is correct before you place your order.

8. Address changes

We cannot change a shipping address once an order has been transmitted for fulfillment. Contact contact@slammedriders.com immediately if you entered the wrong address, and we will do what we can before the order moves.

9. Questions

contact@slammedriders.com

Slammed Riders, LLC 115-25 Merrick Blvd Rochdale, NY 11434

Returns and Warranty

Slammed Riders, LLC ("Slammed Riders," "we," "us," "our") sells vehicle-specific air suspension kits. Because these are fitment-specific performance parts, our return policy is strict. Please read it before you order.

1. All sales are final

All sales are final. We do not accept returns or exchanges for change of mind, incorrect selection, buyer's remorse, ordering the wrong kit, delayed installation, or a decision not to proceed with a build.

We do not offer restocking returns. Once your order is placed and transmitted to our distribution partner, it cannot be returned to us.

The only exceptions are the cancellation window in Section 2 and the damaged or defective on arrival process in Section 3.

2. Order cancellation

You may cancel your order at no charge at any time before it is transmitted to our distribution partner. Orders are transmitted quickly, often the same business day, so if you need to cancel you must contact us immediately at contact@slammedriders.com with your order number.

Once an order has been transmitted for fulfillment, it can no longer be cancelled and Section 1 applies.

3. Damaged or defective on arrival

If your order arrives damaged, incomplete, or defective, you must notify us within 72 hours of delivery.

To make a claim under this section:

Email contact@slammedriders.com within 72 hours of delivery with your order number.
Include clear photographs of the damaged item, the packaging (inside and out), and the shipping label.
If the damage was visible at delivery, note the damage on the carrier's delivery receipt before signing. Freight carriers routinely deny claims on shipments signed for as clean, and a signed clean receipt may limit what we can recover on your behalf.
Keep all original packaging and materials until the claim is resolved. Do not discard the box.
Do not install a product you believe is damaged or defective. Installing it ends this claim.

Claims made after 72 hours, without photographic evidence, or on products that have been installed or modified fall outside this section and are subject to Section 1.

Where a claim under this section is approved, your remedy is replacement of the affected item or a refund, at our discretion. Approved claims are processed through our distribution partner and the manufacturer, and timing depends on their process.

4. Warranty: manufacturer only

Slammed Riders does not provide any warranty of its own.

The products we sell carry the manufacturer's warranty as published by that manufacturer. That manufacturer warranty is the only warranty applicable to your purchase. Slammed Riders does not offer, extend, add to, supplement, or guarantee any warranty beyond it.

We are a reseller, not the warrantor. Slammed Riders is not the party that evaluates, honors, approves, denies, repairs, replaces, or reimburses under the manufacturer's warranty. Those decisions are made by the manufacturer.

How to file a warranty claim: warranty claims are filed directly with the manufacturer, following the manufacturer's own claim process and requirements. Please refer to the manufacturer's published warranty and claim instructions. We are happy to point you to the right resource, but we do not file, administer, or adjudicate claims on your behalf.

Shipping on a warranty claim: unless the manufacturer states otherwise in its own warranty terms, you are responsible for any shipping costs associated with a warranty claim.

Coverage is set by the manufacturer, not by us. The manufacturer's warranty contains its own duration, conditions, and exclusions, which commonly include ordinary wear and tear, improper installation, misuse, accident damage, and work performed by unauthorized parties. Read the manufacturer's warranty in full. Nothing on this site modifies it.

5. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR THE MANUFACTURER'S OWN WARRANTY DESCRIBED IN SECTION 4, ALL PRODUCTS ARE SOLD "AS IS" AND SLAMMED RIDERS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Some states do not allow the exclusion or limitation of certain implied warranties. In those states, the exclusions above apply only to the extent permitted by that state's law, and you may have additional rights.

6. Fitment and installation

Fitment data on this site is provided as a research tool. You are responsible for confirming that a kit fits your specific vehicle before ordering, including year, make, model, trim, and any prior modifications. A kit that fits your vehicle but does not suit your build is not a defect and is not returnable.

Air suspension is a safety-critical modification. Installation should be performed by a qualified professional. Slammed Riders is not responsible for injury, property damage, vehicle damage, or loss arising from improper installation, modification, misuse, or use inconsistent with the manufacturer's instructions. See our Terms of Service for the full disclaimer.

7. Questions